One of the most recognizable internet commerce brands Zappos com has built a company culture around one of their most important values: “Build a positive team and family spirit.” Their excellent customer service has set the bar very high in its industry. With a policy of free shipping both ways on shoes, clothing, and more. 365-day return policy, over 1000 brands, and 24/7 friendly customer service; it is no wonder that customers keep on coming back. Their hiring process isn't solely based on academic achievements but also on personal attitude. "The final value is 'Be humble.' When candidates fly into Las Vegas for interviews, Zappos might check on how the prospect treated the driver of their shuttle service. 'I want to know about that interaction,' says company recruiter Andrew Kovacs."
Having an upbeat aptitude not only affects your personal outlook on life, but also the company's core values and mission statement. After all, you are part of a team that keeps moving towards its goal.
http://www.workforce.com/section/hr-management/feature/serious-hiring-keeps-zappos-fun-mood/
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